@ {3900, title = {Nowoczesne kana{\l}y komunikacji z klientem w e-biznesie}, month = {2012}, edition = {Wydanie I}, url = {https://www.web.gov.pl/g2/big/2013_10/71ea9aa1442e7a8c147a374ec33a2f5b.pdf}, author = {Ko{\'s}mider, Artur and Szymon Mamrot} }