@ {4294,
	title = {Advances in The Human Side of Service Engineering},
	series = {Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17 - 21, 2017, Los Angeles, California, USA},
	volume = {Advances in Intelligent Systems and Computing 601},
	month = {July, 2017},
	isbn = {978-3-319-60485-5},
	doi = {10.1007/978-3-319-60486-2},
	editor = {Louis E. Freund and Wojciech Cellary}
}
