Position: Senior Consultant
Organization: Danish Technological Institute

Jeremy Millard has been Senior Consultant with the Danish Technological Institute since 1999, after working with Tele Danmark for thirteen years and moving from the UK where he worked in academia, government and for a major IT company. He now provides consultancy concerning new technology and society in Europe and globally. He has worked with governments, regional development agencies, and the private and civil sectors in all parts of the world, with increasing focus on information society and knowledge economy consultancy. His clients include the European Commission, the UN, the OECD and the World Bank, as well as individual governments, regions and private companies. Apart from Scandinavia and Europe, he also works in Asia, the Middle East and Africa. Recent assignments for the European Commission include leading an impact assessment of the European eGovernment 2010 Action Plan, leading large scale Europe-wide surveys and analyses of eParticipation and rural and regional ICT developments, developing the eGovernment 2020 Vision Study on Future Directions of Public Service Delivery, and participating in the European eGovernment benchmark. He is also currently working as an expert for the UN on the global eGovernment development survey, and for the OECD on user-centred eGovernment strategies.

The open and collaborative government movement, coupled with severe budgetary constraints, is leading to a transformation in the value chains of public services. The UK is fundamentally changing the way it does e-Government and how it involves businesses. Its open data platform is being used to create a competitive market place for SMEs and entrepreneurs based on the cross-agency sharing of apps through open standards and open source tools, driven by SWAT team and a ‘Skunkworks’ approach. The aim is that 25% of total government contracts be delivered by SMEs. Releasing open data is already starting to boost the SME environment around the development of business services and apps for both government and users. The front runner has been the US, especially its largest cities, but now the movement is spreading to Europe and elsewhere. These developments are particularly important at city and local level where the Smart City and ESD networks are already having an impact on e-Government value chains and encouraging growth and jobs development both in commercial companies and the third sector where new forms of bottom-up business models, and open and social innovation, are becoming important. This presentation will critically sketch these developments and summarise the lessons.

• Session 1

• Presentation: The role and opportunities for businesses in the transforming eGovernment value chain (.PDF)