Using Software Agents to Personalize Access to e-Offices

Abstract

In this paper, we propose a framework capable of personalization of both the access and the behavior of an e-office. Our solution is based on ACE software agents, partially prepared by (and for) office supplicants, executed in both user personal devices and the e-office network. The main goal of our framework is to provide a universal system for monitoring and notifying about information changes, on one hand, and user-defined customization of e-office services, on the other hand. The framework enables service personalization, user-defined combining and “pipelining” of services, individual brokerage among services and supplicants, and personalization of information delivery. The framework makes it possible to adjust fixed, closed software environment of an e-office to individual requirements and expectations of different users.