June 4 - 7, 2019
Prof. Wojciech Cellary attended The 6th NAPLES FORUM ON SERVICE, which took place in Ischia (Italy), June 4- 7, 2019. Prof. Cellary presented a paper “Advanced Technologies Impact on Service Innovation: A Human-Side of Service Engineering Perspective” (authors: Cellary, W., J. Spohrer, L.E. Freund, S.K. Kwan, and Ch. Leitner).