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Book Chapter, Cellary, W., L. E. Freund, S. K. Kwan, C. Leitner, and J. Spohrer, The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation , in: Advances in the Human Side of Service Engineering, ed. Leitner, C., W. Ganz, D. Satterfield, and C. Bassano , Springer International Publishing, Cham, 2021, pp. 3–17, ISBN 978-3-030-80840-2, DOI 10.1007/978-3-030-80840-2. Abstract
Book, , Advances in The Human Side of Service Engineering , in: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17 - 21, 2017, Los Angeles, California, USA, vol. Advances in Intelligent Systems and Computing 601, ed. Freund, L. E., and W. Cellary , Springer International Publishing AG, July, 2017, ISBN 978-3-319-60485-5, PM: 5, DOI 10.1007/978-3-319-60486-2.