Biblio
Book Chapter, The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation
, in: Advances in the Human Side of Service Engineering
, Springer International Publishing, Cham, 2021, pp. 3–17, ISBN 978-3-030-80840-2, DOI 10.1007/978-3-030-80840-2.
Abstract
Book, Advances in The Human Side of Service Engineering
, in: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17 - 21, 2017, Los Angeles, California, USA, vol. Advances in Intelligent Systems and Computing 601
, Springer International Publishing AG, July, 2017, ISBN 978-3-319-60485-5, PM: 5, DOI 10.1007/978-3-319-60486-2.